Comments on: TurboTax and Intuit Lost My Business http://foolswisdom.com/turbotax-and-intuit-lost-my-business/ A fool and his blog are soon parted. Sat, 30 Aug 2008 01:26:48 +0000 http://wordpress.org/?v=2.7-hemorrhage hourly 1 By: Oh Turbotax, You Slay Me With Your Humor... « Meadowlake Street http://foolswisdom.com/turbotax-and-intuit-lost-my-business/#comment-28418 Oh Turbotax, You Slay Me With Your Humor... « Meadowlake Street Mon, 16 Apr 2007 15:35:15 +0000 http://foolswisdom.com/turbotax-and-intuit-lost-my-business/#comment-28418 [...] Oh Turbotax, You Slay Me With Your Humor… I am with Lloyd on this one, Turbotax and Intuit have lost my business. [...] [...] Oh Turbotax, You Slay Me With Your Humor… I am with Lloyd on this one, Turbotax and Intuit have lost my business. [...]

]]> By: Jason http://foolswisdom.com/turbotax-and-intuit-lost-my-business/#comment-27539 Jason Thu, 12 Apr 2007 14:33:49 +0000 http://foolswisdom.com/turbotax-and-intuit-lost-my-business/#comment-27539 I used taxcut last year to file Federal and State. I think I cost me a grand total of around $30.00. Imagine my surprise when, after having gone through the entire process they wanted $65.00! No way man. Anyhow thanks for the suggestion of TaxAct. Did everything for only $15.00 and I was very satisfied. I used taxcut last year to file Federal and State. I think I cost me a grand total of around $30.00. Imagine my surprise when, after having gone through the entire process they wanted $65.00! No way man. Anyhow thanks for the suggestion of TaxAct. Did everything for only $15.00 and I was very satisfied.

]]> By: Lloyd http://foolswisdom.com/turbotax-and-intuit-lost-my-business/#comment-26137 Lloyd Fri, 06 Apr 2007 17:43:59 +0000 http://foolswisdom.com/turbotax-and-intuit-lost-my-business/#comment-26137 Britgirl, I would not be surprised if someone has not published a "map" to navigate that Rogers customer support maze. The re-ask bothers me too. Particularly when a service has you enter in your account number, and then the first thing the person asks is for your account number. You got it. There is no incentive for them to have good support until there is real competition and we vote with our wallet for good support. Britgirl, I would not be surprised if someone has not published a “map” to navigate that Rogers customer support maze.

The re-ask bothers me too. Particularly when a service has you enter in your account number, and then the first thing the person asks is for your account number.

You got it. There is no incentive for them to have good support until there is real competition and we vote with our wallet for good support.

]]> By: Britgirl http://foolswisdom.com/turbotax-and-intuit-lost-my-business/#comment-25929 Britgirl Fri, 06 Apr 2007 04:17:46 +0000 http://foolswisdom.com/turbotax-and-intuit-lost-my-business/#comment-25929 I dislike having to interact with utilites. The most frustrating experience I have now is when I have to phone Rogers Wireless customer service. And I get that eager voice activated robot that asks me about 20 questions (and repeats them to me) before I can speak to an operator. it was someone's bright idea not have the option of pressing keys instead of saying "yes", "no" "wireless"..."phone". It is retarded. But now, I have found where to use the zero. And as soon as the voice robot starts talking I wait a bit then press 0 to cut it off get to the operator. What should be a simple experience gets more frustrating, as for every query you have they have to transfer you to another op and ask your dob, name, address,postcode each time, while they are looking at my account details on their screen!! These companies pour $billions into advertising only to drive their customers away through their poor customer "support." I dislike having to interact with utilites. The most frustrating experience I have now is when I have to phone Rogers Wireless customer service. And I get that eager voice activated robot that asks me about 20 questions (and repeats them to me) before I can speak to an operator. it was someone’s bright idea not have the option of pressing keys instead of saying “yes”, “no” “wireless”…”phone”. It is retarded. But now, I have found where to use the zero. And as soon as the voice robot starts talking I wait a bit then press 0 to cut it off get to the operator. What should be a simple experience gets more frustrating, as for every query you have they have to transfer you to another op and ask your dob, name, address,postcode each time, while they are looking at my account details on their screen!!

These companies pour $billions into advertising only to drive their customers away through their poor customer “support.”

]]> By: Lloyd http://foolswisdom.com/turbotax-and-intuit-lost-my-business/#comment-25756 Lloyd Thu, 05 Apr 2007 14:25:33 +0000 http://foolswisdom.com/turbotax-and-intuit-lost-my-business/#comment-25756 Evan, of course, they were not trying to screw me or anyone else. It is a limitation in how they do billing. As you agree one problem was the support I received from "02_Vimal Venugopal", but what about the lack of support I received before that? The gimmicks? Or the lack of taste in the emails they send? Early in the process, I have to identify that I have a foreign address. It would be easy for Intuit's TurboTax to warn that I need a credit card with a US billing address. Then I would know that they do not want business from Canadians that cross the border to work, or have previously. <a href="https://www.taxactonline.com/">TaxACT Online</a> seems to appreciates my business, or maybe they just got lucky with how their system works. Still they are cheaper alternative without (as far as I know) the other problems I had with Intuit. Evan, of course, they were not trying to screw me or anyone else. It is a limitation in how they do billing.

As you agree one problem was the support I received from “02_Vimal Venugopal”, but what about the lack of support I received before that? The gimmicks? Or the lack of taste in the emails they send?

Early in the process, I have to identify that I have a foreign address. It would be easy for Intuit’s TurboTax to warn that I need a credit card with a US billing address. Then I would know that they do not want business from Canadians that cross the border to work, or have previously.

TaxACT Online seems to appreciates my business, or maybe they just got lucky with how their system works. Still they are cheaper alternative without (as far as I know) the other problems I had with Intuit.

]]> By: Evan W http://foolswisdom.com/turbotax-and-intuit-lost-my-business/#comment-25628 Evan W Thu, 05 Apr 2007 04:58:15 +0000 http://foolswisdom.com/turbotax-and-intuit-lost-my-business/#comment-25628 Lloyd, to a certain extent I feel your pain and I recognize your right as a consumer and customer of the product to vote with your wallet but if there was a business decision to not allow non-US residents to file US tax returns then it is more of a communication issue than a "we are trying to screw you". That said, it was poor support that should have been more able to verbalize what I have just typed above and not suggested you "get a friend to do it" ... that suggestion is rather unacceptable for many of the reasons you probably felt when they suggested it. Lloyd,

to a certain extent I feel your pain and I recognize your right as a consumer and customer of the product to vote with your wallet but if there was a business decision to not allow non-US residents to file US tax returns then it is more of a communication issue than a “we are trying to screw you”.

That said, it was poor support that should have been more able to verbalize what I have just typed above and not suggested you “get a friend to do it” … that suggestion is rather unacceptable for many of the reasons you probably felt when they suggested it.

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