Tagged.com Spam? Phishing? Nice Guys? My Personal Story

Today, the story broke about the New York Attorney General Andrew Cuomo suing Tagged.com . This situation has a personal element.

Brad Stone‘s New York Time (NYT) article today “New York Attorney General Sues Tagged.com” begins:

“Turns out our recent article on the spammy social network Tagged.com …”

Rafat Ali‘s paidcontent.org article today “Social Net Tagged Getting Tagged…Er…Sued By NY AG” begins:

“High time someone asked harder questions: Tagged …”

Laura Northrup‘s The Consumerist article today “NY Attorney General Unfriends Tagged.com, Files Lawsuit“:

“… social networking contact-spamming site Tagged.com. …”

As you can see by how those stories start, there is a lot of bad will for Tagged.com. Some weeks ago I was researching this very topic, but did not find the recent Alina Tugend NYT “Typing In an E-Mail Address, and Giving Up Your Friends’ as Well” article about Tagged.com nor did I find Tagged CEO Greg Tseng response on their blog. In my web searches these were buried by years of complaints about Tagged.com phishing and spamming.

I guess, I should go back to the beginning. June 6th, I receive a Tagged.com invite from a dear older family friend,

“[redacted] sent you photos on Tagged Want to see the photos? Please respond or [redacted] may think you said no :(

Clicking the link did not take me to photos, but instead to a registration form. The registration did not allow proceeding without providing my login to Gmail, and every person in my address book was selected by default to invite before proceeding. ((Another email account, that I don’t use publicly also received the email invite, and since then — coincidentally I hope — has now received it’s first spam email.))

Oh no! I immediately let the family friend know that they signed up for what seemed to be a phishing and spam site and that it was important to change her passwords. The friend was really upset and explained that she received the invite from a professional friend of hers, and was worried for everyone else that might have received it from her.

I didn’t think of it much again until some weeks later, when she described still being bothered by it, how embarrassing it was, and that she didn’t feel confident using the web any more. She had removed all her photos from Flickr. So, I decided to take another look at Tagged.com and that takes us to all the complaints I described finding above.

I checked the Tagged.com’s site, and was surprised to find the board of directors included Reid Hoffman, Founder & CEO of LinkedIn, and two members of the Mayfield Fund: Raj Kapoor and Allen Morgan. All people I deeply respect.

I scratched my head and tried to look at the situation from different angles. I discovered that Tagged.com has rave reviews from a young audience. That the pushy, in your face Tagged.com experience works for this young audience. I guessed that Tagged.com might be tacky enjoyable like MySpace is to many young people.

So, I decided to reach out to CEO Greg Tseng through a mutual connection on LinkedIn. The email took about a week to get to him, and July 7th I received a thoughtful and apologetic response.

The timing of the lawsuit seems really unfortunately for Tagged.com as it seems like they were already in the process of cleaning up their act. I fear that there is a lot of circumstantial evidence against them, and any lawsuit won’t go well.

Update: Read my next article “Gmail’s Opportunity to Help Protect Against Tagged.com Mistake, Spam, and Phishing“. I think it’s at least as interesting part of the story.

No Skype Report this User?

“And of course, like its complete lack of real-time customer service, Skype has no “report this user” function. So, you Skypers are on your own.”, Jim Higdon, “What’s the Deal with Skype Spam?

Having my weekly dose of Skype Spam, I looked for a “report this user” button. Not satisfied with the Block button, I thought to myself, why?

I think it is: pissed off at being harassed by that person, I want justice (maybe revenge).