Every time I’m on the GoDaddy site lately I think Robert Hoekman Jr. must have been talking about them when he wrote:

Today, I was involved in a conversation about a company that intentionally maintains a poor user experience on its commerce site in the interest of driving people to call customer support. Once they call, those crafty customer support people can start in with the up-sells. You may have called to get a problem solved, but their hope is that you’ll spend some cash on a few other things before you hang up.