Obviously, I think this is a good move. To recap switching to Yahoo for search would have alienated users because it’s a worse search engine, but more important would have overwritten people’s existing experience on upgrade.

In an email to the ubuntu-devel mailing list titled “Follow up to Default Search Provider Changes for 10.04” Rick Spencer writes:

Each release we determine the best default web browser and the best default search engine for Ubuntu. When choosing the best default search provider, we consider factors such as user experience, user preferences, and costs and benefits for Ubuntu and the browsers and other projects that make up Ubuntu. Up until Ubuntu 9.10 these defaults have always been Firefox and Google. Earlier in the 10.04 cycle I announced that we would be changing the default search provider to Yahoo!, and we implemented that change for several milestones.

However, for the final release, we will use Google as the default provider. I have asked the Ubuntu Desktop team to change the default back to Google as soon as reasonably possible, but certainly by final freeze on April 15th.

It was not our intention to “flap” between providers, but the underlying circumstances can change unpredictably. In this case, choosing Google will be familiar to everybody upgrading from 9.10 to 10.04 and the change will only be visible to those who have been part of the development cycle for 10.04.

All thanks the Ubuntu Masters!

Don’t Downgrade the Experience

He quotes Rick Spencer, Canonical:

No, this will effect [sic] upgrades if the computer is currently set to Google. This is not because of anything special for this particular change. This is because Ubuntu always changes to new defaults for users who are on old defaults.

Once I’ve installed software, it’s no longer “defaults”, it’s my experience. Any change to the experience better be to improve the experience, otherwise you jeopardize alienating me and your other customers.

It Can’t be About Money

The search engine in Firefox is Google because it’s the best (of the infants).

In my co-worker Noël Jackon’s post today “Art First”

I respect Jay-Z for his music, but love the man for his words.

via YouTube - “NY-Z” – An ABSOLUT Collaboration with Jay-Z.

At the Jay-Z saysat the 11:30 mark “it can’t be about money. There has to be something in there that is true to both sides. … when the align … At the end of the day no one loses when it’s like that.”

Stay true to yourself, and true to your customers.

I’m Staying Hopeful

Ubuntu has hugely help make Linux and open source flavors many more people can enjoy.

I’m staying hopeful that Ubuntu will stay focus on their customers’ experience!

In the meantime, I’m also staying pragmatic and swallowing bitter proprietary medicine everyday.

Having Fun

My co-worker Alex “Viper” today shared this parody of Jay-Z “Empire State of Mind” titled “Galactic Empire State of Mind” by College Humor:

Customers’ care about one thing, a good experience.

April 8th Update: Yahoo will not be the default search engine in Ubuntu 10.04 Lucid Lynx. Related article “Ubuntu Linux Still Searching Google“

I find Google Gmail the best for my own workflow, but it is ripe with complexity and user experience issues.

Well over an five hour ago I emptied from trash a huge amount of email. Since then I couldn’t log back in till just now:

Text copy:

Temporary Error (500)

We’re sorry, but your Gmail account is temporarily unavailable. We apologize for the inconvenience and suggest trying again in a few minutes.

If the issue persists, please visit the Gmail Help Center »

Try Again Sign Out

This happens to a lesser extend every time I delete a large number of emails. I understand Google doesn’t like deleting things — they want to to organize the world’s information — but every time it leaves me upset.

Space and search are Gmail’s killerest feature, so it shouldn’t be unexpected that people would use it as a temporary data store of huge amounts of information.. Here I am trying to make excuses for them. It’s unacceptable that any action can take your email down for hours.

I recently tried Thunderbird 3– I really want to love it — but felt like I was in configuration hell. It would have taken days to get it as usable as Gmail already is for me.

A lot of colleagues and friends get a lot of milage from Apple Mail, but Mark Pilgrim’s “Juggling Oranges” rings in my ears. The articles describes Mark walking away from Mac for an completely open source stack, “Mail.app 2.0 helpfully auto-converted all my wonderful mbox files into Apple’s shitty undocumented format. ”

Why is individual emails still the focus on email? Instead of bigger picture collaboration with people?

Anyone dreaming of the fabled open source Mac mail client Letters.app? Synovel Spicebird looks intriguing.

‘… Most of the successful versions of HTML have been “retro-specs,” catching up to the world while simultaneously trying to nudge it in the right direction. …

…

That’s not to say that all shipping code wins; after all, … Code is necessary but not sufficient for success. …

…

The ones that win are the ones that ship.’

Mark Pilgrim, “Why do we have an IMG element?“, Nov 2nd, 2009

The article includes fascinating excerpts from some of the leaders in this almost-17-year-old work in progress, HTML.