After reading Mark Pilgrim’s dynamite “One” (spoiler: there is only one of you), I came across another of his excllent articles from a month ago, “Ubuntu and Yahoo“.
Don’t Downgrade the Experience
He quotes Rick Spencer, Canonical:
No, this will effect [sic] upgrades if the computer is currently set to Google. This is not because of anything special for this particular change. This is because Ubuntu always changes to new defaults for users who are on old defaults.
Once I’ve installed software, it’s no longer “defaults”, it’s my experience. Any change to the experience better be to improve the experience, otherwise you jeopardize alienating me and your other customers.
It Can’t be About Money
The search engine in Firefox is Google because it’s the best (of the infants).
In my co-worker Noël Jackon’s post today “Art First”
I respect Jay-Z for his music, but love the man for his words.
At the Jay-Z saysat the 11:30 mark “it can’t be about money. There has to be something in there that is true to both sides. … when the align … At the end of the day no one loses when it’s like that.”
Stay true to yourself, and true to your customers.
I’m Staying Hopeful
Ubuntu has hugely help make Linux and open source flavors many more people can enjoy.
I’m staying hopeful that Ubuntu will stay focus on their customers’ experience!1
In the meantime, I’m also staying pragmatic and swallowing bitter proprietary medicine everyday.
Having Fun
My co-worker Alex “Viper” today shared this parody of Jay-Z “Empire State of Mind” titled “Galactic Empire State of Mind” by College Humor:
Customers’ care about one thing, a good experience.
April 8th Update: Yahoo will not be the default search engine in Ubuntu 10.04 Lucid Lynx. Related article “Ubuntu Linux Still Searching Google“
- It wouldn’t hurt if they retire the misfocused Ubuntu Bug #1: “Microsoft has a majority market share” and the equally distracted “Ubuntu: Linux for human beings“ [↩]
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