Every time I’m on the GoDaddy site lately I think Robert Hoekman Jr. must have been talking about them when he wrote:
Today, I was involved in a conversation about a company that intentionally maintains a poor user experience on its commerce site in the interest of driving people to call customer support. Once they call, those crafty customer support people can start in with the up-sells. You may have called to get a problem solved, but their hope is that you’ll spend some cash on a few other things before you hang up.
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Ugh, you aren’t kidding. Registering a domain should be easy. Here’s an idea: Twitter “d godaddy buy example.com” and it happens. But no, they make it such a horrid experience that the next time inspiration strikes you’ll just go “eh, screw it, it takes too long.”
No kidding. I was stuck by accident on their Windows hosting package, and all I wanted was to set up a blog. I don’t know if it was Microsoft’s fault or GoDaddy’s fault, but I have never, ever been in the middle of such a nightmare.
Godaddy definately fits the ration of confusing site vs. at-the-ready phone support. IME, godaddy’s phone support hasn’t been as hard on the up-sell as others I’ve encountered. Then again, I don’t exactly come off as a novice.
Oh, how I agree with this. Godaddy has to be cheap for a reason. *haha*
Quoting a popular saying here in Malaysia, “Cheap thing no good, good thing no cheap”. You get the message.
This is for all Go Daddy customers. I used to host sites on Go Daddy. They offer a ridiculous and unusable amount of bandwidth and disk space for a low price. What happens is that some people actually try to take advantage of it and eventually server performance suffers. (Until they cancel their account for consuming too much server resources, which they never define.)
The first year or so I was on Go Daddy wasn’t great, but it was acceptable, pretty good. The server performance was reasonable and there was very little downtime.
Then server performance got worse and worse. Sites were loading slower and slower. To load something like a blog would take about 20 seconds per page view. Eventually I had enough.
I moved my sites to another host and though it costs $1 more a month and I don’t get nearly as much data transfer as I used to (10 GB versus Go Daddy’s 250 GB–I don’t even use the 10 GB), server performance is much better and support is very helpful. Sure, there have been problems at the new host, but every host has problems from time to time. Plus, cPanel is a much nicer front end than Go Daddy’s.
If you want a fast server that doesn’t make your visitors wait forever, you will have to find something better than Go Daddy. If you host with Go Daddy, eventually your performance will decline. And their support is terrible!
Also, if you have domains registered with Go Daddy, you should be aware that if someone reports you for “spamming”, even if you weren’t spamming, Go Daddy might confiscate your domain name. You can check out the NoDaddy website for some horror stories.
I’m not one for conspiracy theories(other than the Queen is a lizard), but I have NO DOUBT that this is what’s going on with GD. There is no way that a company with their resources could put together such an unusable mess of a website.
I have had several client with GD, and they complain of poor information, and a push to use only their products. I have personally moved two clients away from GD.