You Do Not Scale

“Most developers are itching to be a part of their favorite projects. You do not scale, but by giving developers tools and getting out of their way, your project can. So please remember that when issues are reported on your open source project, you should not fix them. I hope this serves you well and would love to hear about your experiences and help any way I can.”
By Wesley Beary in “Less is More published Nov 27, 2011. Hat tip Jake Dahn.

A leader will always lead by being prepared to do the work themselves, but I’m really feeling what @geemus wrote.

It is in the ethos of the WordPress community, and the company, my former employer, Matt Mullenweg formed to support it. Here is my favorite part of the Automattic Creed:

“I will never pass up an opportunity to help out a colleague, and I’ll remember the days before I knew everything.”

I’m excited by the help I’m receiving from my new colleagues at Piston Cloud and the OpenStack community.

Pistoneers are kindred spirits of Automatticians. Before joining the Piston Cloud team I noted automation being a regular theme on “Our Team“.

Communities’ Successes

“During a break on the Thursday I took the chance to ask Nancy White a question – “What is a ‘healthy’ community?” In looking at these various orientations it struck me that there must be recognizable ‘patterns,’ say, of a “successful open source community,” that could help us recognize others when we see them. This is exactly right and exactly wrong; as Nancy helped me understand, exactly wrong because it locates the notion of health in some abstract standard outside the community, when the notion of health being put out here is about internal coherence and accord – is the community becoming (or at least striving to be) what it wants to be“.
By Scott Leslie, Northern Voice ‘10: …, May 11th, 2010

Emphasis mine.

Diversity Depends on Individuality

2. You should write your own biography, not delegate it to invisible masses on Wikipedia.

3. You should write other people’s biographies, from your point of view. Or at least tell true stories about them, which can be assembled by others into alternate views.

4. Sign your name to all your writing. Use your real name, the one on your driver’s license, tax returns, passport, draft card.

5. If you care about a subject, write a definitive piece on it that reflects your point of view,. Don’t settle for a compromise, group-think sanitized version in the form of a Wikipedia page.

Dave Winer, “Corporate media is the problem“, Jan 17th, 2010

Decision Making

If you want better communication, clarify the following:

  • Who is the single person who has decision making authority for decision X
  • Who should have input into that decision
  • Who should be informed when the decision has been made

This sets everyone’s expectations for who needs to know what.  It reduces endless forwarding of fyi material on the hopes someone might need it.

Scott Berkun, “How to stop overcommunication“, Jan 21, 2010

Measurements That Matter on WordPress.com

I know what measurements matter for WordPress.com, because they’re right there on the front page. Right now in the top left of “Freshly Pressed” it reads:

The best of 252,029 bloggers, 223,676 new posts, 327,799 comments, & 54,240,782 words today on WordPress.com.

Those numbers get me far more excited than page views and other “monetization” stats, because these right now front page stats reminds me blogging works.

These stats are about people expressing themselves (writing words) and connecting with other people (commenting).

These are the numbers I look to when I need inspiration.

Three’s Company

“Yourself, plus two others. With only two, each person needs to be aware of all the details in case the other person needs to take a break / gets run over by a bus / whatever. With three, the load is spread a bit more easily.”

Boris Mann, thoughts on Passion and Frustration, October 5th, 2009

Three lemurs eating by Tambako the Jaguar. CC by-nd. Flickr Hosted.

"Three lemurs eating" by Tambako the Jaguar. CC by-nd. Flickr Hosted.

From starting a company with Boris and Co’s Bootup Labs to being the area experts for your company, you want three of you.

3 is a magic number.

I’ve always just gone with having one backup, but reflecting on it now, I should have two backups in each area.

At first it seems like an incredible amount of redundancy, but someone’s own focuses and work doesn’t go away when they have to fill in for you. You need two backups, two people who can step in to carry your load — each carrying some of your load.

This extends beyond backing you up. This creates a mesh of collaboration,. Having different collaborators (back ups) in different areas leaves no weak links.

Disagreeing about something with your backup? With three there is always a moderator / negotiator / tie breaker.

Read the Prologue, Looking to Twitter to Continue the Dialogue

Everyday it seems I get an email saying that someone is following me on Twitter. I’ve resisted using any of Twitter, Pownce, Jaiku, and Facebook status tools… much.

Now, I’m taking another look. Why? Because of the WordPress Prologue Theme.

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WordPress and your Problems at MooseCamp!

Bloggers and problems enter, only bloggers exit!

Friday, Feb 22, day 1 of the 4th annual Northern Voice including an “internet bootcamp” for people new to blogging, Facebook, podcasting, wikis, and more. It is an awesome logging conference being held again at the Forestry Sciences Centre at UBC! It’s Tim Bray’s “favorite little blogger conclave.” This conclave is really for everyone, but if you don’t already have a ticket, see you next year.

The other part of day 1 will be the MooseCamp Unconference, the third year of this self-organizing, community from chaos event. The moose are loose and they converge to converse again! Organic and from the hip and with food this year!

Like any good participant in creations from chaos, I’m late in organizing a session — or maybe early because many sessions will be unveiled right at the event. Anyway, over the last week, I’ve been making some virtual calls to WordPress aficionados attending Northern Voice, very modest ones at that, and the result is a dynamic session where we will work together to solve our WordPress problems, WordPress and your Problems.

The plan — plan to change — is for the first half to be spent discussing problems and experiences in small groups and then us all coming together to discuss the groups’ discoveries and some of the problems that still taught us with the whole group.

Hopefully, in the small groups, you will also swap blogging stories and 411.

Some of the small groups could be solving problems related to:

Additional experts on hands:

The groups will be formed around your problems. What problem do you need help with? Post a comment here or add to the wiki page.

As I mentioned each of these aficionados is modest — some I had to trick to volunteer — and I bet you are modest too. WordPress is a rich environment, and by sharing your insights with us, you will surprise yourself with your own expertise . You will also be surprised that we have the same problems. Is there an interesting problem that you have solved and can help others solve to?

Depending on where the interest is we will reconfigure the session on the fly.

It won’t be scheduled during Blogging 101 or Photocamp. Any other sessions to avoid butting heads with? I won’t be arriving until Friday morning, because I’m still through mid-April at the Pregnancy Conference and after that I will be at the First Baby Conference for at least a few months. If there is interest some of us can get together later in the day and take a look at WordPress 2.5 which is still in development, but nearing beta quality, but I want this to be focused on solving people’s problems today.

Welcome to the Thunderdome! Bloggers and problems enter, only bloggers exit!

Thunderdome

WordPress.com Happiness Engineer For Hire

Matt linked to our Happiness Engineer job posting:

Our software and services are far from perfect, and when things go wrong people aren’t shy about contacting us asking for help. We consider the support side of the user experience to be vitally important because it’s the person who interacts with our customers most and makes the biggest impression in their time of need. In fact everyone who joins Automattic, regardless of position, does support for 3 weeks. The customers range from the everyday blogger to VIPs like CNN, Flickr, and People Magazine. The job requires:

  • Patience and grace.
  • Excellent writing skills.
  • Working knowledge of WordPress, HTML, and CSS.

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Leslie Hawthorn, Geek Herder

I’m going to try to regular write about the people that inspire me — if I don’t do it every month then hollar at me.

Google Summer of Code has wrapped up, and while I plan to write about my experience, and the awesome work of the WordPress participants, the greatest part of it for me was experiencing a little bit of what Leslie does.

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